Customer Claim / Complaint Procedure

  • Customer issue
  • Accept problem
  • Share information
    & Progress internal meeting
  • Initial defect analysis
  • Characteristic
    problem
    Assembly
    problem
  • Shear report
  • Check the corrective action
Occur customer issue
Customer
Receive complaints from customers Send
the document & sample
Marketing Team
Progress internal meeting
Quality Team All departments
Initial defect analysis & define the problem type
- Check weekcode, appearance, history,
dc test curve etc.
Quality Team Development Team
(Characteristic problem)
send the sample to Subcontractor make
the defect analysis report
Quality Team
(Assembly Problem) send the sample to
Subcontractor make the 8D Report
Quality Team
Shear the report &
Progress final meeting
Quality Team All departments
end the final report to customer
Marketing Team
Check the corrective action & follow up
Quality Team
TOP
close